Find what your invoices owe you
Station + Back office plan, $699 per station per month
Amazon Delivery Service Partners (DSPs) are paid on a weekly route invoice and billed on fleet invoices for their vans. SXT Ops checks both against your rate card, your vans and your repair orders, and turns each error into a payment gap with the evidence attached and a dispute draft you can send.
Estimate your own numbers with the free payment gap calculator. It runs in your browser and sends nothing.
A payment gap for a route invoice paid below the rate card shows $1,128.00 owed, the invoice lines behind it, and then a dispute draft.
Owed, at risk and question
Every gap has a kind. Owed is money an invoice owes you by your own records. At risk is your own cost to check, such as timecard hours, that nobody owes you. Question is a pattern worth asking about, such as an invoice that dropped while hours held. They are counted apart and never added into one number.
The fleet checks
| Check | What it finds |
|---|---|
| Billed while the van was down | A van charged for days it was grounded or in the shop. Periods under 3 days are skipped. |
| Retired or unknown van | A charge for a van you retired, or one SXT Ops has no record of. |
| Duplicate charge | The same charge twice on one invoice, or on two invoices. |
| AMP-covered repair billed | A repair your team marked AMP covered that shows up on your invoice. |
| Repair over the estimate | A finished repair more than 10 percent and at least $25 over the approved estimate. |
The route checks
| Check | What it finds |
|---|---|
| Paid below the rate card | Route lines paid under your rate card for that kind of work. |
| Expected line missing | A line that is there most weeks, such as fuel, missing from this week's invoice. |
| Invoice dropped, hours didn't | The weekly total fell by $500 and 10 percent or more while the days worked held. Shown as a question, not money owed. |
Timecard flags
Long shifts, overlapping punches and, if you turn it on, missing meal breaks. These are at risk, not owed. See timecard checks.
Every gap shows its evidence
A gap lists the invoice lines behind it and the record that makes it a gap: the van's status history, the repair order with its estimate and final cost, or the rate card line. You see why before you dispute anything.
Rate cards
You keep a rate card per kind of route work, with the dates it applies and a tolerance. A route line with no matching card isn't checked, and lines paid above the card are never gaps.
Dispute drafts, tracked to credit
SXT Ops drafts the dispute with the evidence as a CSV. You send it and track it until the credit posts. SXT Ops never files a dispute and never contacts Amazon or the fleet company.
In development
Not available yet, and not part of any price today. Ask about timing on your pilot call.
- In development, not available yet: A credit matcher that marks a dispute credited when the credit shows up on a later invoice